CLAIMS PROCEDURES AND DOCUMENTATION
The procedures are intended to be a ready reference for straightforward claims for the various classes of insurance. If there should be any individual claim which do not readily align with the procedures, please communicate with TMIM immediately.
In all claims handling procedure, the claimant must:-
- act with all reasonable speed in dealing with the loss or damage;
- take all reasonable practical measures to avoid or diminish the loss or damage;
- preserve rights of action of recovery against third party who may be responsible for the loss or damage.
Failing to do so will prejudice his/her rights to claim under the insurance policy due to breach of policy condition which will entitled Insurer to repudiate all liabilities may arise out of the accident or delay the settlement of the claim.
Here is a simple-to-do guide in the event of loss or damage:
- NOTIFY the loss or damage to TMIM immediately by telephone followed by fax or letter giving details such as nature of loss, date of loss, estimated loss, contact person and telephone number for survey arrangement;
- REPORT the loss or damage incident to the relevant authorities such as Police, Fire Brigade etc. immediately where applicable;
- COOPERATE with the Insurer's appointed Adjusters or Surveyors to assist in the investigations/finalization of the report;
- RETURN the duly completed Claim Form together with a written Statement of Claims supported by relevant documentation as requested.
CONTACT POINT - You can contact our following personnel for assistance:
KUALA LUMPUR (HEAD OFFICE)
Claims Department Contact No.
Ms Mary Yee (General Manager) 03 2079 0880
Mr Ronnie Chan (Senior Manager) 03 2079 0881
Mandy Lim (Senior Manager - Motor) 03 2026 9808
Mr C H Teo (Manager - Non Motor) 03 2079 0850
Ms Travina Teoh (Manager - Marine) 03 2079 0853
IPOH OFFICE
Mr Vincent Lai (Branch Manager) 05 253 8076 / 242 9885
PENANG OFFICE
Mr Ong Kean Lim (Regional Manager) 04 226 0359 / 226 0391
Mr Teh Tat Ee (Branch Manager)
MELAKA OFFICE
Mr Max Ho (Sr Branch Manager) 06 282 3663 / 281 8625
KUANTAN OFFICE
Ms Karen Kwok (Regional Manager) 09 513 2616
Mr Steven Tan Lean Fook
KUALA TERENGGANU OFFICE
Mr Lim Hock Chai (Branch Manager) 09 624 9522 / 624 9523
JOHOR BAHRU OFFICE
Mr Howard Liew (Branch Manager) 07 333 6859
KOTA KINABALU OFFICE
Tung Wui Min (Branch Manager) 088 261 744 / 261 825
KUCHING OFFICE
Raymond Goh (General Manager - East) 082 428 950
Michelle Ling Mee Sieng (Branch Manager)
SANDAKAN OFFICE
Chong Khen Foh (Branch Manager) 089 213 977 / 237 578
ALOR SETAR OFFICE
Wong Chin Aik (Branch Manager) 04 7340988
KOTA BAHRU OFFICE
Allyson Choong Choon Ang (Branch Manager) 09 748 3592 / 743 7337
MENTAKAB OFFICE
Mr Lian Yong Lian (Branch Manager) 09 270 1033 / 270 1034 / 270 1035
KLANG OFFICE
Mr Seh Twang Hua (Branch Manager) 03 3342 0376 / 3342 0355 / 3342 0426
SEREMBAN OFFICE
Mr Dauglas Kothalawala (Branch Manager) 06 761 3355 / 761 3356 / 763 7966
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