Claim Guide : Report Your Claim

Houseowner and Householder Insurance

INSURED TO DO

  1. Immediately notify Insurers by telephone in the event of loss/damage;
  2. Notify the police immediately for theft incident (for exception, please refer to our Claims Personnel);
  3. Take photographs of the damages and/or point of entry;
  4. Cooperate with the Adjusters when called upon.

DOCUMENTATION REQUIRED

  1. Completed Claim Form;
  2. Written Statement of Claim detailing the items lost/damaged;
  3. Estimate of repairs for damaged building;
  4. Purchase invoices/receipts/valuation reports of the stolen/damaged items;
  5. Photographs depicting the damaged items or premise of loss/damage (if no Adjusters is appointed);
  6. Final repair/replacement bill(s);
  7. Any additional information and documents as may be required by Insurers or Adjuster other than above.

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