Claim Guide : Report Your Claim

Carriers/Warehousemen Liability Insurance

INSURED TO DO

  1. Notify Insurers of any loss or damage which may give rise to a claim;
  2. Report to the police immediately (for vehicular accident/theft/hijacking/robbery/missing )
  3. Take all steps to mitigate the extent of loss or damage;
  4. Do not make any admission offer or promise or payment without written consent of Insurers;
  5. Cooperate and provide information and assistance as required by Insurers or Adjusters.

DOCUMENTATION REQUIRED

  • Completed Claim Form;
  • Incident Report giving detailed circumstances (cause & extent) leading to the loss or damage and your comments on negligence if possible;
  • Police Report (for vehicular accident/theft/hijack/robbery/missing claims);
  • Photos depicting the damaged items;
  • Warehouse’s incoming and outgoing stock records;
  • Delivery Order;
  • Copy of contract/agreement/quotation letters on terms and conditions of carriage;
  • Third Party’s official claim supported by:-
    • Claim Bill/Debit Note less salvage if any;
    • Commercial Invoice/Packing List;
    • Bill of Lading/Airway Bill and Custom Declaration Form;
    • Loading/Stuffing Tally records on quantities & condition of cargo;
    • Unloading/Unstuffing Tally records on quantities & condition of cargo;
    • QC/Technical Damage Report on extent of damages and reasons for rejection (for damaged cases);
    • Repair/Replacement Bill (if applicable)
    • Furnish all further information and documentary evidence as may be required by Insurers or Adjusters.
 

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